How can I contact Mel Maarek?

For support, please contact us thru the contact form in the “Contact” page. Responses are sent within 2-4 business days. 

Can I return an item I purchased on sale?

We do not accept items on sale back for return or exchange. All prints marked with sale will be final and non exchangeable.

Can I change or cancel my order once I’ve placed it?

Please get in contact with us through the contact form as soon as possible with details on your order’s change request. Our warehouse processes orders quickly, so changes cannot be promised but if the order has not yet been shipped it may be possible. 

Do you offer free shipping?

We offer free shipping on all orders. 

When will my order ship?

To estimate the time of delivery, please note processing time in addition to the time indicated by your selected shipping method at checkout. Orders are processed Monday through Friday, excluding holidays.

Do you ship internationally? 

Yes, we are happy to say Mel Maarek ships all around the world! International transit times may vary due to delays presented at customs. Please note that international orders that include pre-ordered items will be fulfilled once and not divided into separate shipments.

Are duties and taxes included in my international order total?

Taxes and duties of the purchased product are not included in the total at the check out. Customers will have to resolve the customs, and taxes within their territory. 

What payment methods are accepted? 

Mel Maarek accepts Visa, MasterCard, Discover, American Express credit card, PayPal payments.

When do I get my tracking number?

As soon as your order has been shipped, a shipping confirmation with a tracking number will be sent to you via email. Please allow up to three business days for your order to be processed. 

My package says delivered, but I cannot find it. What should I do?

 If your package hasn’t shown up within 48 hours, please contact our support who can help you.